Terms of service

Terms & Conditions – NOVAADOVA

Last Updated: August 16, 2026

Welcome to NOVAADOVA. These Terms & Conditions govern your use of our website and your purchase of products from our store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General

NOVAADOVA reserves the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will become effective when the updated terms are published on our website. It is your responsibility to review this page periodically.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Product images may be for illustrative purposes where stated.

  • Product availability may change without notice.

  • We reserve the right to correct errors or inaccuracies in product information.

We do not guarantee that every product description, image, or other website content will always be completely accurate, current, or error-free.

3. Prices

All product prices displayed on our website are subject to change without prior notice.

NOVAADOVA reserves the right to correct pricing errors. If an order has been placed with an incorrect price due to a technical or human error, we may contact you to confirm the correct price or cancel the order.

Any applicable delivery charges or other fees will be communicated during the ordering process.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted when NOVAADOVA confirms the order or dispatches the product, as applicable.

We reserve the right to:

  • Refuse or cancel an order

  • Limit quantities

  • Cancel orders resulting from pricing or listing errors

  • Cancel orders where products are unavailable

  • Request additional information to verify an order

If we cancel an order after payment has been received, any eligible refund will be processed through the applicable payment method.

5. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

  • Correct name

  • Valid phone number

  • Accurate delivery address

  • Correct email address

  • Any other information required to fulfill your order

NOVAADOVA is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. Payment

We may offer different payment methods, including cash on delivery and/or online payment methods.

Payment processing may be handled by third-party payment providers. You agree to provide accurate payment information when required.

NOVAADOVA is not responsible for interruptions or errors caused by third-party payment providers, banks, or financial institutions.

7. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe communicated to you.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Address issues

  • Unforeseen circumstances

  • Other events outside our reasonable control

Once an order has been handed over to the courier, delivery is also subject to the courier company's policies and operational conditions.

8. Returns, Exchanges, and Refunds

NOVAADOVA offers a 15-day return period subject to the conditions described in our Return & Refund Policy.

Products must generally be unused and returned in their original condition, packaging, tags, accessories, and other included items.

For complete details, please refer to our Return & Refund Policy.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs, videos, order information, or other details to verify the issue.

After verification, NOVAADOVA may provide a replacement, exchange, or refund depending on the circumstances and product availability.

10. Prohibited Use

You agree not to use our website or services for any unlawful or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with website security or functionality

  • Submit false or fraudulent information

  • Use our website to conduct fraudulent transactions

  • Copy, reproduce, or misuse our website content without permission

11. Intellectual Property

Unless otherwise stated, all content on the NOVAADOVA website—including logos, branding, product descriptions, graphics, photographs, text, designs, and other materials—is owned by or licensed to NOVAADOVA.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission.

12. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, courier companies, or other platforms.

NOVAADOVA does not control and is not responsible for the content, availability, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

13. Disclaimer

We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be completely free of errors.

  • All information will always be current or complete.

  • The website will be free from viruses or other harmful components.

You use our website at your own risk to the extent permitted by applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, NOVAADOVA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

NOVAADOVA will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government actions, internet or telecommunications failures, courier disruptions, or other unforeseen events.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

NOVAADOVA

Email: support@novaadova.com
Phone / WhatsApp: 0337-2790027

By using our website or placing an order with NOVAADOVA, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.