Below is a polished 15-day Return & Refund Policy for NOVAADOVA, modeled on the structure of the reference policy you provided. (Galaxiee.com)

I’ve kept the wording practical for a Pakistan-based online store and included your email and contact number. Pakistan’s Sindh Consumer Protection Act specifically requires a seller’s return/refund policy to be clearly disclosed before the transaction is completed. (SJA)

Return & Refund Policy – NOVAADOVA

At NOVAADOVA, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a 15-day return policy subject to the terms and conditions below.

1. 15-Day Return Policy

You may request a return within 15 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, tags, accessories, and any included items.

• The product must not show signs of damage caused after delivery.

• You must provide your order number or other proof of purchase.

Products that do not meet these conditions may not be accepted for return.

2. Damaged, Defective, or Wrong Product

If you receive a product that is:

• Damaged

• Defective

• Different from the product you ordered

• Missing an item or accessory

please contact us as soon as possible after receiving your order.

For damaged or incorrect orders, we may request photos or a parcel-opening video to verify the issue and process your claim.

After verification, NOVAADOVA may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

3. How to Request a Return

To request a return, contact our customer support team:

Email: support@novaadova.com
Contact / WhatsApp: 0337-2790027

Please provide:

• Your order number

• Name and contact number

• Reason for the return

• Photos/videos of the product, if applicable

Please do not send a product back without contacting us and receiving return instructions first.

4. Return Shipping

For returns due to change of mind or personal preference, the customer may be responsible for the return shipping cost.

If the return is due to an incorrect, defective, or damaged product caused before delivery, NOVAADOVA will review the case and determine the appropriate return or replacement arrangement.

Any applicable shipping charges will be communicated to the customer before the return is processed.

5. Refunds

Once we receive the returned product, our team will inspect it to confirm that it meets the return requirements.

If the return is approved, your refund will be processed through the available payment method.

Refund processing time may vary depending on the payment method and financial institution.

Shipping charges, if applicable, may not be refundable unless the return is due to an error or issue attributable to NOVAADOVA.

6. Non-Returnable Products

Certain products may not be eligible for return, including:

• Used products where hygiene or safety prevents resale

• Products damaged after delivery due to customer misuse

• Customized or personalized products

• Products specifically marked as non-returnable

• Items returned without their original packaging or included accessories, where these are required for resale

7. Exchanges

If you would like to exchange an eligible product, please contact us within 15 days of receiving your order.

Exchanges are subject to product availability and the product meeting our return conditions.

If the requested replacement is unavailable, NOVAADOVA may offer an alternative product or refund, as applicable.

8. Return Inspection

All returned products are subject to inspection.

A return may be rejected if the product has been used, damaged by the customer, altered, or returned without required accessories or packaging.

We reserve the right to make the final determination regarding eligibility based on the condition of the returned product and the terms of this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact NOVAADOVA:

Email: support@novaadova.com
Phone / WhatsApp: 0337-2790027

We are committed to resolving legitimate return and refund requests fairly and efficiently.

NOVAADOVA
Shop with confidence.